Before exchange or return, you must contact us with returning shipping address before sending the items back.
Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition.
Please return to us within 7 days of receipt and all returned items are subject to a 15% restocking fee.
If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item, or deduct up to 50% of the selling price from the refund claim.
Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.
Please allow 20 calendar days to arrange refund after we receive the return items, we would appreciate your cooperation.
If you receive a product from our store that is faulty on delivery, you can return it and claim for a refund. If a product is found to be faulty (incorrect size, color ect. ), you may claim for a REFUND, or require exchange without any extra cost.
All international returns are to be returned to within 14 days upon receipt of the order.
The shipping charges for international exchanges are to be paid by customer (Unless the fault was caused by us ).
All duties, taxes, or fees required to be paid for returned items are the sole responsibility of the customer.
Please follow the instructions below to return an item:
Send an email or contact us to specify the reason for returning at first, our support staff will provide you the shipping address.
Please take care when unpacking and repacking your products and enclose a piece of paper includes the following information:
- Your name registered on our store
- Order Number
- Specify the reason for returning the item
- The email address you use to login to our store
Please put this piece of paper, and the product to be returned, into a parcel, and mail to us. Do remember to provide us the tracking number once you have shipped them back.